Design great services
with a Service Blueprint

A simple tool to get distributed
product teams on the same page
and work on a pre-built Service
Blueprint template visually.
A simple tool to get distributed
product teams on the same page
and work on a pre-built Service
Blueprint template visually.
Try it freeNo credit card required
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visual collaboration platform
trusted by over 2 million users.
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How RealtimeBoard helps with
creating a Service Blueprint

Service blueprint template with customizable layout
Customizable layout
Update, remove or customize any part
of the service blueprint template.
Service blueprint template with realtime collaboration features
Real-time collaboration
Invite your team to work on a service
blueprint in real time.
Service blueprint template with hi-res export feature
Hi-res export
Export results in the best quality
once finished.
Service blueprint template with a built-in timer
Built-in timer
Plan time costs for any part of the
discussion and track it wisely.
Service blueprint template for iOS and Android apps
Mobile apps
for iOS and Android
Access your service blueprint
while on the go.
Service blueprint template with presentation mode
Presentation mode
Effortlessly present the service
blueprint to stakeholders.

What is a Service Blueprint?

A service blueprint is a visual diagram that explains how a service works
and shows how processes and their components are linked to each
other along a timeline.
It incorporates the perspectives of the customers and the
relevant departments that may be involved in the implementation.
It also allows service managers to look beyond the service,
establish the key user interactions, the role of the service provider
and the touchpoints.

How to create
a Service Blueprint

Identify the process to be blueprinted
Focus on one process only. Name the board
to make it clear.
Identify users' step-by-step actions and experiences
The physical evidence and the customer action lines represent the results of interactions between the customer and the service provider.
Map and link all the front stage interactions
These are the touchpoints when a customer interacts with the service. This includes trigger messages, chatting, creating or ordering smth, logging in and out etc.
Map and link all the background activities
Smth that makes the service work but the customer does not see? The back-stage interactions can include order processing, planning a new campaign, sending engaging emails, etc.
Indicate critical moments and ideas
Add the critical moments and ideas to additionally support them and reduce their negative consiquences later.
Bonus tip: add extra rows and customize the blueprint for your tasks
For example, quality KPI measure points, opportunities for cost savings, pain points and processes that need to be fixed etc.
Identify the process to be blueprinted
Focus on one process only. Name the board
to make it clear.
Identify users' step-by-step actions and experiences
The physical evidence and the customer action lines represent the results of interactions between the customer and the service provider.
Map and link all the front stage interactions
These are the touchpoints when a customer interacts with the service. This includes trigger messages, chatting, creating or ordering smth, logging in and out etc.
Map and link all the background activities
Smth that makes the service work but the customer does not see? The back-stage interactions can include order processing, planning a new campaign, sending engaging emails, etc.
Indicate critical moments and ideas
Add the critical moments and ideas to additionally support them and reduce their negative consiquences later.
Bonus tip: add extra rows and customize the blueprint for your tasks
For example, quality KPI measure points, opportunities for cost savings, pain points and processes that need to be fixed etc.
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Your Service Blueprint
is built. What's next?

Check out RealtimeBoard's 50+ templates
to scale products in distributed teams.