A Service Blueprint is a visual tool designed to help guide effective business decisions.
Service Blueprints are a customer-focused process for visualizing what factors are necessary
to produce excellent service, how this excellent service will be performed, and how to create
optimal experiences for customers.
Just like product companies use blueprints to help them construct products and buildings,
service businesses use blueprints to ensure all the factors are in place and processes
optimized to provide optimal customer experience.
Service Blueprint is based on a visual technique that displays the process functions above
and below the line of visibility to the customer: all the touchpoints and the back-stage
processes are documented and aligned to the customer experience.
RealtimeBoard helps you create Service Blueprint online and collaborate easily with your team delivering the best customer experience to your clients:
- Use a built-in Service Blueprint template to create a space for further development.
- Add sticky notes, texts and icons to visualize processes.
- Comment, move the notes around to get better understanding of things you can improve.