Customer Journey Map

Use RealtimeBoard Customer Journey Map template to visualize your clients’ path
Service and Product design
Create my Customer Journey Map
The Customer Journey Map is a graph which illustrates the steps your customers go through in engaging with your company, whether it is a product, a website, a retail store, or a service, or any combination of them. The more touch points you have, the more complicated — but informative and useful — such a map becomes. The Customer Journey Maps allow you to understand and improve your customer’s experience. It may focus on a particular part of the story or give an overview of the entire experience.

A Customer Journey Map takes many forms but typically appears as some type of infographic. Whatever its form, the goal is the same: to teach organizations more about their customers.
By creating an online Customer Journey Map in RealtimeBoard, you can tell and discuss the story of your customer’s experience: from the first contact to long-term relationship.

3 reasons to create your online Customer Journey Map in RealtimeBoard:
  • Endless whiteboard allows you to see the big picture at a glance and zoom into important details when you need it.
  • You will never run out of space or sticky notes – the board will expand and grow if you need more space. Sticky notes are also unlimited – use as many as you need.
  • Iterate faster and improve your map – real time updates and visual representation will help you make improvements.
Tip: Use color coding to structure the touchpoints and brush tool to mark up the most important interactions. Share the board with your team, experts and customers to get feedback and improve the map.
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You can start making your Customer Journey Map now with RealtimeBoard.
We make teamwork intuitive and fun.
When you open a new board in RealtimeBoard, you have instant access to a dynamic toolbox. Our clean, inviting interface takes the complexity out of collaboration. In just minutes you'll have a professional Customer Journey Map that's ready to share.
Get more work done by sharing the board with colleagues, clients or friends. Collaborate in real-time and see all the changes instantly, or work across continents and time zones while still staying on the same page.
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Create my Customer Journey Map